How we handle your data

1. Data controller

TrustMention is owned and operated by Intseo Media Limited, a company registered in the United Kingdom. Intseo Media is the data controller for all personal data processed through the platform and associated services.

2. Information we collect

We only collect information that we need to operate a secure, reliable SaaS platform. This includes:

• Account details such as name, email address and company information.
• Billing details required to process payments and issue invoices.
• Usage data such as logins, feature usage and device information for security and product analytics.
• Communication data from support tickets, email conversations and in‑app messages.

3. How we use your information

We use personal data to:

• Provide, maintain and improve the TrustMention service.
• Authenticate users and protect accounts against unauthorized access and abuse.
• Process payments, issue invoices and manage account‑level billing.
• Respond to support requests and communicate about service updates.
• Analyse usage patterns to enhance product performance and user experience in an aggregated way.

4. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above or to comply with legal, accounting and reporting obligations. When data is no longer required, we delete or anonymise it in line with our internal policies.

5. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, export or delete your personal data, as well as to object to or restrict certain processing activities. To exercise these rights, please contact us using the details on our contact page or support email.

6. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our product, legal requirements or best practices. When we make material changes, we will update the last modified date and, where appropriate, notify customers via email or in‑app notifications.